Adrienne Micci-Smith grew up sewing, and even sewed some of her own clothes. Now, she’s using those skills to run a home-based business, Curtain Call, that designs and makes custom window treatments.
First Selectman Ellen Scalettar recently visited Curtain Call to learn more about Micci-Smith’s work. The First Selectman has been visiting local businesses to highlight them as part of the “Shop Woodbridge, Dine Woodbridge, Try Woodbridge” campaign. The visits are designed to highlight Town businesses and to foster economic development in Woodbridge. Additionally, the Town’s Economic Development Commission has been inviting businesses to its monthly meetings in order to learn about those businesses.
Curtain Call began in 2004, a few years after Micci-Smith moved into her Woodbridge home. “We built this house,” she says, “and it was all white inside and it was so boring. A friend showed me how to decorate and that’s when I started making curtains.”
Micci-Smith began her business with her mother’s 60-year-old Singer sewing machine. She’s since upgraded to a fully equipped professional workroom with industrial machines.
When she began, she didn’t know how to run a business, but she found the right resources to help her succeed—a bookkeeper, a business plan, classes at a custom home furnishing school and networking groups. In 2008 she bought a Shelton-based business and eventually moved the business back into her home. After buying the business, Micci-Smith learned about blinds and shades in addition to the custom curtains she was making. She’s now an authorized dealer of the Hunter Douglas brand of blinds, shades and shutters. In addition to draperies, valences, Roman shades and custom window treatments, Micci-Smih makes bedspreads, cushions and pillows.
Typically, Micci-Smith says she will first speak over the phone with a client to get an idea of their needs and what they’re looking for. Next, using that information, she will look through her fabric sample books and bring several options to the homeowner. After settling on a concept and design, Micci-Smith will make and install it.
During Scalettar’s visit Micci-Smith showed off a sample of her work. She was in the process of custom-making curtains reusing a blue toile fabric from a customer’s home. “My strength is customer service,” Micci-Smith says. Most of her customers know what they like and know what they want whether it be privacy, beautification or light control, and Micci-Smith’s job is to show them options to fit their needs and, guide them through the process.
“This is clearly a rewarding line of work – you get to work closely with people and make them happier in their homes,” Scalettar commented.
Curtain Call is a member of Houzz –an interactive online interior decorating website and app—and recently won a “Best of Houzz” award for customer service for the second year in a row. Best of Houzz Customer Service honors are based on several factors, including the number and quality of recent client reviews.